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Some Bank of America customers are very concerned after seeing money in their accounts disappear Wednesday morning, according to a flurry of social media reports.
Customers are complaining that funds are missing from deposits and Zelle transactions.
Several individuals reported calling the bank's customer service line but not having any luck getting information.
Some customers, reportedly, received a message in the bank's mobile app that said Zelle transactions made between Saturday and Tuesday would be delayed.
Some customers, reportedly, received a message in the bank's mobile app that said Zelle transactions made between Saturday and Tuesday would be delayed
If you have Bank of America, Zelle is having an outage issue that's caused transfers over the last few days to disappear. They're working on it and it should be fixed today.
Hopefully this helps you find out earlier than I did and without the heart attack it gave me first-thing.
— SNEAKERNET (@sneakernetmusic) January 18, 2023
The alert promised accounts would be updated as soon as possible, but did not deliver an estimate as to when that may be.
'We apologize for any delay or inconvenience,' said the bank.
Meanwhile, customers are beginning to suffer the impact of the delay.
'I am at the point of a collapse. where is my money?' tweeted one woman.
Keira Renee, a financial journalist, tweeted: 'Saw Bank of America was trending and turns out my account was impacted so happy Wednesday everyone.'
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A third distraught customer wrote, 'Hey @BankofAmerica my account is missing money, specifically the zelle transactions I have proof of and now my account is overdrawn. weird because I have it set up not to overdraw or pay non auto pay transactions on my debit card. where's my money?'
The user, whose name is Dane, followed that tweet up by writing, 'also bestie it looks bad for you when my alerts send emails and texts with the date showing when my zelles went into my BOA account.'
'Can't wait to close my account when I get a human you guys are pure basura,' she added.
'I woke up this morning to a negative balance. There is no way to speak to a customer service agent,' one user wrote on Down Detector, a website that provides users with real-time information about the status of various websites. 'This problem needs to be fixed immediately so (I) can have access to my funds!'
The site reported that Zelle began experiencing issues at around 7am Wednesday morning. By 11am on Wednesday, nearly 700 outage reports had been submitted.
Some users have been told that the problem is originating from Zelle, which is apparently having an outage issue that caused recent transfers to disappear.
Some customers, reportedly, received a message in the bank's mobile app that said Zelle transactions made between Saturday and Tuesday would be delayed
According to one report, the bank's issue may be stemming from a glitch at digital payment processor Zelle
In 2023, I'm closing my Bank of America accounts cause how tf??! Am I missing hundreds of dollars? Wait til they fix it, I'm taking all my money out and finding another bank.
— SINCITYY. (@sincere_nichole) January 18, 2023
So, I woke up to find hella Zelle deposits missing from my Bank of America account. When I called customer service they said "due to extenuating circumstances we cannot take your call" and the phone hung up.
— GNCordova (@GNCordova) January 18, 2023
Zelle did not offer comment as at least hundreds of users saw their accounts plummet into negative territory.
ABC7 Chicago reported that at least one person logged into their account to find their entire checking balance had been wiped clean.
At a Bank of America branch in Houston, a line of at least a dozen customers formed early Wednesday, each looking to resolve the alarming problem. No one had been able to get through to customer service, hence the in-person appearances.
Customers are complaining that funds are missing from deposits and Zelle transactions.
Several individuals reported calling the bank's customer service line but not having any luck getting information.
Some customers, reportedly, received a message in the bank's mobile app that said Zelle transactions made between Saturday and Tuesday would be delayed.
Some customers, reportedly, received a message in the bank's mobile app that said Zelle transactions made between Saturday and Tuesday would be delayed
If you have Bank of America, Zelle is having an outage issue that's caused transfers over the last few days to disappear. They're working on it and it should be fixed today.
Hopefully this helps you find out earlier than I did and without the heart attack it gave me first-thing.
— SNEAKERNET (@sneakernetmusic) January 18, 2023
The alert promised accounts would be updated as soon as possible, but did not deliver an estimate as to when that may be.
'We apologize for any delay or inconvenience,' said the bank.
Meanwhile, customers are beginning to suffer the impact of the delay.
'I am at the point of a collapse. where is my money?' tweeted one woman.
Keira Renee, a financial journalist, tweeted: 'Saw Bank of America was trending and turns out my account was impacted so happy Wednesday everyone.'
RELATED ARTICLES
Previous
1
Next
JPMorgan Chase exec warns that bonuses for investment... Wells Fargo Zeropark - visitvcc.com once the top bank in mortgages - steps BACK...
Share this article
Share
A third distraught customer wrote, 'Hey @BankofAmerica my account is missing money, specifically the zelle transactions I have proof of and now my account is overdrawn. weird because I have it set up not to overdraw or pay non auto pay transactions on my debit card. where's my money?'
The user, whose name is Dane, followed that tweet up by writing, 'also bestie it looks bad for you when my alerts send emails and texts with the date showing when my zelles went into my BOA account.'
'Can't wait to close my account when I get a human you guys are pure basura,' she added.
'I woke up this morning to a negative balance. There is no way to speak to a customer service agent,' one user wrote on Down Detector, a website that provides users with real-time information about the status of various websites. 'This problem needs to be fixed immediately so (I) can have access to my funds!'
The site reported that Zelle began experiencing issues at around 7am Wednesday morning. By 11am on Wednesday, nearly 700 outage reports had been submitted.
Some users have been told that the problem is originating from Zelle, which is apparently having an outage issue that caused recent transfers to disappear.
Some customers, reportedly, received a message in the bank's mobile app that said Zelle transactions made between Saturday and Tuesday would be delayed
According to one report, the bank's issue may be stemming from a glitch at digital payment processor Zelle
In 2023, I'm closing my Bank of America accounts cause how tf??! Am I missing hundreds of dollars? Wait til they fix it, I'm taking all my money out and finding another bank.
— SINCITYY. (@sincere_nichole) January 18, 2023
So, I woke up to find hella Zelle deposits missing from my Bank of America account. When I called customer service they said "due to extenuating circumstances we cannot take your call" and the phone hung up.
— GNCordova (@GNCordova) January 18, 2023
Zelle did not offer comment as at least hundreds of users saw their accounts plummet into negative territory.
ABC7 Chicago reported that at least one person logged into their account to find their entire checking balance had been wiped clean.
At a Bank of America branch in Houston, a line of at least a dozen customers formed early Wednesday, each looking to resolve the alarming problem. No one had been able to get through to customer service, hence the in-person appearances.